At Canvaspeak LLC, we are committed to providing a straightforward and reliable shipping experience for customers in the United States. This Shipping Policy explains our shipping coverage, order processing times, estimated delivery times, carriers, and other important shipping information.
1. Shipping Coverage
Canvaspeak LLC currently ships within the United States only.
All orders placed through our website are limited to eligible shipping addresses within the United States. The shipping country at checkout is fixed to the United States, and customers cannot select destinations outside the United States during the checkout process.
We do not currently offer international shipping.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable U.S. holidays.
Order processing includes payment verification, order review, product preparation, packaging, and handoff to the selected shipping carrier.
Orders placed on weekends or holidays will generally begin processing on the next available business day.
3. U.S. Shipping Time
After an order has been processed and handed over to the carrier, the estimated delivery time within the United States is generally 3–7 business days.
Therefore, the estimated total timeframe from successful order placement to delivery is generally:
Order Processing: 1–3 business days
U.S. Transit Time: 3–7 business days
Estimated delivery times are provided for general guidance and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, transportation conditions, and other circumstances outside our reasonable control.
4. Shipping Carriers
Canvaspeak LLC may work with established U.S. shipping carriers to fulfill and deliver customer orders.
Depending on the order, destination, package size, and operational requirements, orders may be shipped through carriers including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier selected for an individual order may vary. Customers may receive tracking information when available.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is submitted.
The final shipping cost may depend on factors such as the delivery destination, package dimensions, weight, and applicable shipping arrangements.
Customers will have the opportunity to review the applicable shipping charges before completing their purchase.
6. Tracking Information
When tracking information is available, it may be provided to the customer by email or through the order information associated with the purchase.
Please allow some time for tracking information to become active after the package has been transferred to the carrier.
Once a package has been handed over to the shipping carrier, tracking updates and delivery scans are generally controlled by the carrier.
7. Delivery Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully verify your:
- Full name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
Canvaspeak LLC is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
8. Delivery Delays
Although we work to process and ship orders within the estimated timeframes, delivery delays may occasionally occur.
Possible causes of delays include:
- Severe weather
- Transportation disruptions
- Carrier operational delays
- Public holidays
- Incorrect or incomplete delivery information
- High shipping volumes
- Address-related delivery issues
- Events beyond our reasonable control
If a shipment is delayed, customers may use the available tracking information or contact us for assistance.
9. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or damaged during transportation, please contact us at [email protected].
Please provide your order number and relevant details so that we can review the situation and determine the appropriate next steps.
For packages marked as delivered but not received, customers should first check the delivery location, mailbox, building reception area, or other secure locations and, where appropriate, contact the applicable carrier for additional delivery information.
10. Undeliverable or Returned Packages
If a package cannot be delivered because of an incorrect address, incomplete address, refusal of delivery, or other circumstances attributable to the customer, the package may be returned to the sender.
If the package is returned to Canvaspeak LLC, customers may contact us to discuss available options. Additional shipping charges may apply when a new shipment is requested, subject to the circumstances and applicable policies.
11. Order Changes and Shipping Requests
Because orders may enter processing shortly after they are placed, we recommend contacting us as soon as possible if you need to make changes to your order or shipping information.
Once an order has been processed or transferred to a carrier, we may be unable to modify the order or shipping address.
12. Shipping and Refund Policy
Shipping-related matters involving returned products, refunds, or exchanges are also subject to our Refund Policy.
Customers should review the Refund Policy for information regarding return eligibility, return shipping responsibility, refunds, and exchanges.