At Canvaspeak LLC, we want our customers to have a straightforward and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to request a return, refund, or exchange in accordance with the terms outlined in this Refund & Return Policy.
1. 30-Day Return Policy
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the return request must be submitted within the 30-day return period. Products returned after this period may not be accepted unless otherwise required by applicable law.
We recommend contacting us before sending any product back to ensure that your return is properly authorized and processed.
2. Return Conditions
To qualify for a return, the product should generally meet the following conditions:
- The return request is submitted within 30 days of delivery.
- The product is unused and in its original condition.
- The product has not been damaged, altered, washed, or modified after delivery.
- The product is returned with its original packaging, accessories, manuals, and other included materials, where applicable.
- The product is adequately packaged to help prevent damage during return shipment.
- Proof of purchase or a valid order number is provided.
Certain products may not be eligible for return where permitted by applicable law, including products that have been used, damaged due to improper handling, or otherwise do not meet the return requirements.
For pet-related products, customers should not return products that have been used by or exposed to an animal if doing so would create hygiene or safety concerns.
3. Return Process
To request a return, please follow these steps:
Step 1: Contact Us
Email [email protected] and provide:
- Your full name
- Order number
- Product name
- Reason for the return
- Relevant photographs or supporting information, if applicable
Step 2: Return Authorization
Our customer service team will review your request and determine whether the product is eligible for return.
If your request is approved, we will provide return instructions and any additional information required to complete the return.
Please do not send a product to the return address before receiving return instructions from us.
Step 3: Ship the Product
Package the approved product securely and send it to the return address provided below.
Customers should retain the return shipment tracking information until the return has been fully processed.
Step 4: Inspection
After we receive the returned product, our team will inspect it to confirm that it meets the applicable return conditions.
4. Return Address
Approved returns should be sent to:
Canvaspeak LLC
Returns Department
4204 Vincennes Pl
New Orleans, LA 70125
United States
The return address may be updated in certain circumstances. Customers should always follow the return address and instructions provided by our customer service team for the specific return.
5. Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return.
Product Quality or Fulfillment Issues
If the return is required because the product arrived damaged, defective, incorrect, or materially different from the product ordered, Canvaspeak LLC will cover the reasonable return shipping cost, subject to review and approval.
Customers may be asked to provide photographs or other information to help us verify the issue.
Customer-Initiated Returns
For returns due to reasons such as ordering the wrong item, changing your mind, or no longer needing the product, the customer is generally responsible for the return shipping cost.
Original shipping charges may not be refundable for customer-initiated returns unless otherwise required by applicable law or stated by us.
6. Refunds
Once we receive and inspect an approved return, we will determine whether the product qualifies for a refund.
If the return is approved, the applicable refund will generally be issued to the original payment method.
The refund amount may exclude non-refundable shipping charges where permitted by applicable law and the circumstances of the return.
7. Refund Processing Time
After an approved return has been received and inspected, Canvaspeak LLC generally processes eligible refunds within 3 business days.
After we issue the refund, the time required for the funds to appear in your account may depend on your payment provider, bank, or financial institution.
Canvaspeak LLC cannot control the processing time of third-party financial institutions.
8. Exchanges
We may offer exchanges for eligible products subject to availability.
To request an exchange, customers should contact [email protected] within 30 days of delivery and provide the order number, product information, and reason for the exchange.
An exchange may be approved when:
- The original product meets the applicable return conditions.
- The exchange request is submitted within the applicable 30-day period.
- The requested replacement product is available.
- The product has not been used or damaged in a manner that makes it ineligible for return.
If the requested replacement product is unavailable, we may offer a refund or another appropriate resolution.
9. Exchange Shipping Costs
If an exchange is required because Canvaspeak LLC sent an incorrect, defective, or damaged product, we may cover the applicable shipping costs associated with the replacement, subject to verification.
For customer-requested exchanges unrelated to a product defect or fulfillment error, the customer may be responsible for applicable return and replacement shipping costs.
10. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
Please provide:
- Order number
- Description of the issue
- Photographs of the product
- Photographs of the packaging, where applicable
We will review the information and determine the appropriate resolution, which may include a replacement, exchange, refund, or other reasonable solution.
11. Non-Returnable Conditions
A return may be rejected if the product:
- Was returned after the applicable 30-day period
- Has been used or altered
- Has been damaged through misuse, neglect, or improper handling
- Is missing essential components or accessories
- Is returned without authorization when authorization was required
- Is not adequately packaged and is damaged during return shipment
Nothing in this section limits any consumer rights that cannot legally be excluded under applicable law.
12. Refunds for Cancelled Orders
If an order is successfully cancelled before it has been processed or shipped, where cancellation is possible, any applicable amount paid may be refunded to the original payment method.
Once an order has entered fulfillment or has been shipped, it may no longer be possible to cancel the order. In such cases, the customer may need to follow the applicable return procedure.
13. Refund Method
Approved refunds will generally be credited to the original payment method used to complete the purchase.
We are unable to guarantee that a financial institution will make the refunded amount available immediately after the refund is issued.
If you have not received an expected refund after the applicable processing period, please contact us so that we can assist you.